Welcome to T2TUK/Kagan-UK Shop

Welcome: Guest Shopping Cart

Essential Information

Getting started

  • Home page link: You can get back to our home page at any time by clicking on Home link above the shopping cart summary within the shop.
  • Search box: The search box on the left hand side in the shop pages. You can search by product code or product description. If you search for something particular, it's best to keep the description relatively simple.
  • Your Cart: The number of items in and the subtotoal of your cart can always be seen at the top right of the screen. If you click on Cart Summary you can see what's in your basket, and you can remove items or change quantities.
  • Sign in/register: If you create an account with us (click on register or create an account when you're prompted in checkout), then you can view and amend details on it.

Out of stocks

We understand it's frustrating to see that the item you want to buy is out of stock - so why do we continue to show these products when they're not currently available for you to buy?

It's because we believe you'll want to know that we normally stock that item, in case you want to buy it at a later date once more stock's been delivered.

Using Search

Our Search engine works by checking your search term against your choice of all the product codes or product descriptions. It then shows products on the page that may match your query.

To navigate away from a search, you can begin a new search, select a new category, or click ‘Item List’ which can found in the top right corner.

Payment options

We offer various ways for you to pay for your order, including: Visa and MasterCard, Maestro and Invoice (Available to Schools Only).

Placing your order – Card Payment

Once you've found the items you'd like to buy and have added them to your basket, you can begin the checkout process by clicking on the Cart link at the top right your screen.

  • You will need to register with us so that you can complete your order. This will also enable you to retrieve your details and add delivery address/es. (Please note that this does not include your payment card details.)
  • You'll be asked to set up a password to access your account.
  • If you've already registered online with us, simply enter your email address and password.
  • At checkout, you can review and amend your order details on the Order Summary page.
  • When you're ready to complete your order, click the 'place order' button and wait for an online receipt. You'll also be sent an acknowledgment email with details of your order shortly after we've received it.
  • Your acknowledgment email will have the subject line 'T2TUK / Kagan-UK Thank you for your order'.
  • If you haven't received this email within 24 hours of placing your order, then please email joanna.clowes@t2tuk.co.uk
  • Your Credit Card will be charged when your order is placed.

Placing your order – School Purchase Order.

Once you've found the items you'd like to buy and have added them to your basket, you can begin the checkout process by clicking on the Cart link at the top right your screen.

  • You will need to register with us so that you can complete your order. This will also enable you to retrieve your details and add delivery address/es.
  • You'll be asked to set up a password to access your account.
  • If you've already registered online with us, simply enter your email address and password.
  • At checkout, you can review and amend your order details on the Order Summary page
  • When you're ready to complete your order, click the 'place order now – School Purchase Order' button and you’ll be taken to a page to add your School Purchase Order Number. Should you need to obtain this from your Finance Office, you can logout and your ‘cart’ selections will be available when you return.
  • Once you have entered your School Purchase Order Number, click the 'Confirm Order’ button and wait for an online receipt. You'll also be sent an acknowledgement email with details of your order shortly after we've received it.
  • Your acknowledgment email will have the subject line 'T2TUK / Kagan-UK Thank you for your order'.
  • Your Order will be dispatched to the delivery address provided and an invoice to the invoicing address provided.
  • If you haven't received this email within 24 hours of placing your order, then please email joanna.clowes@t2tuk.co.uk

PLEASE NOTE –

  • By utilising this Purchase Order system, you are confirming that you have the appropriate authority to order the items on behalf of your School. Please check that the Invoicing and Delivery details entered match the requirements of your school’s procurement process.
  • It may be necessary on occasion for us to verify your order with your Finance Office before dispatch. If we are unable to obtain authorisation immediately, your order may be delayed whilst this is obtained.

Changing your account information

If you wish to change or update your online account information (including your email address, password or delivery address) simply go to your account page. Enter your email address and password, and you'll then be able to change the details that you originally gave.

VAT receipts and refunds

Your order will be dispatched with a VAT receipt. If your delivery and invoice address are the same this will be included in the parcel with your order. If you provide separate delivery and invoicing addresses, the VAT receipt will be dispatched separately to your invoicing address.